HOW M&G TRAILER PUTS CUSTOMERS FIRST
Every business drills into their employees that “the customer is always right.” Sometimes, it is less about who is “right” and more about who is being heard. Customer service is so much more than simply nodding and agreeing until a dissatisfied customer has calmed down. It is about setting up each interaction to be a success. Doing so requires a proactive, customer centered approach. If you always place the customer first, you won’t have to worry about who is right. From offering quality trailers at fair prices to relying on top-notch customer service, there are many ways to put the customer first. Whether you are looking for trailers for sale or trailer rentals near you, you will want to work with a company you can trust. Here are some ways we center our customers in everything that we do.
NOT EVERY INTERACTION IS A SALE
Sometimes, you just want to kick the tires. You know you will need to either buy or rent a trailer, but you want to actually shop. A trailer is a significant investment, and regardless of if it will be for personal use or added as a tool for your business, you will want to be sure you are getting a quality product that will handle whatever tasks you throw at it. Too often, when you start walking the lot, a salesman is in your face immediately. We’ve all dealt with the classic salesman pitch. The badgering, the rushing — everything you don’t want when making a significant purchase.
But there is a better way.
Obviously, greeting customers as they enter is retail 101, but greeting is far different from badgering. A simple hello announces the presence of a sales staff member while giving the customer the space to walk the lot. If you’re looking to make a purchase such as a trailer, you will have plenty of questions. It is much easier to trust a present, knowledgeable sales staff member than it is to trust someone breathing down your neck. Understanding that not every interaction will lead to a trailer sale allows us to make genuine connections with our customers.
HONESTY IS THE ONLY POLICY
From sales and rentals to parts and service, there is only one way to interact with customers: with transparency and honesty. If you were to rent a trailer, you need to be confident that the trailer has been properly maintained and is ready to tackle the task at hand. If you already own a trailer and need to have it serviced, you have to be able to trust that the repairs will be done properly and with a reasonable turnaround. The same can be said for parts; you need the correct part as quickly as possible.
Regardless of what has brought a customer in, it is critical that the expectations set are clear and attainable. Giving accurate quotes for both pricing and turnaround times allows us to develop the type of trust that brings customers back, time and time again.
WHO TO TRUST FOR TRAILER SALES AND RENTALS
M&G Trailer is here to be your reliable source of quality trailers and parts, along with top notch customer service. We create lasting partnerships with our customers by consistently delivering what we promise and finding solutions to get our customers back to the task at hand.
If you are looking for a trailer for sale or trailer rentals near you, stop by our Ramsey showroom today!